MAP Staff Procedure Manual

• Front Desk
  • Do’s and Don’t’s
  • Front Desk Procedures
  • Client Late for Appointment

Alternative Applications

• • Attestations
    • Attestation Eligibility Criteria
    • Attestation Handling Procedures
  • Telephone Procedures
  • Mail-In Procedures
  • MAP Enrollment Packets

• Additional Reference Material and Guides
  • Determining and Assigning PCPs
    • PCP Change Guidelines 5-6-21
  • Central Health Assistance Program (CHAP)
    • Ineligible LPR codes for Marketplace
  • QHP Tagging  Guidelines
  • Austin Energy Customer Assistance Program Procedure
  • Standard Language for Notes
  • Acceptable Denial Reasons
  • Guide for Scanning Proof Documents
  • How to Process a Non-Identifiable Application 7/2/2020
  • How to report problem in VeritySource
  • Categories and Benefits of Public Assistance Programs
  • Healthy Texas Women Program vs. Texas Family Planning Grant
  • Enrolling into MAP BASIC after Issuing Less Than 60 days of MAP Coverage 6/28/2019
  • Hierarchy of Entering Name in Client Record Guideline  7/16/2019
  • Procedure for SSN and ITIN 4/20/2020
  • Provider Practice Discharge Notification Procedure
  • PHI Procedures
  • How to Fax Using RightFax
  • System Down Procedure
  • Procedure for Editing Client Name Prior to Printing ID Card 6/26/2019
  • Procedure for CCHC 30 Day Coverage  07/02/2020
  • Work Queues/Process Buttons Procedure 11/2/2020
  • Applicant Responsibilities Procedures 5-28-21
  • Entering Contacts for Address Change 2/26/21
  • Entering Income for Mailed Applications 2/26/21
  • Procedure for Processing Pending Documents 3-18-21
  • Mail Services 6/24/21

• MAP Monthly Staff Meeting
  • September 2021 Staff Meeting 10-5-21
  • REDCap Presentation 10-5-21 
  • Connector Presentation 10-5-21