Lost MAP Card

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Lost MAP Card

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Last updated on March 25, 2021

Instructions for all staff when utilizing the Contacts Module to indicate “Request for New Card, Need card mailed”:

1. Verify client’s coverage in VeritySource™.

  • If coverage is still current, proceed to 2.
  • If coverage is terminated, do not generate a new card contact. Screen client and give options on how to apply for MAP.

2. Ask for a current mailing address and ask if there have been any changes in household status since the card was issued.

3. If address is the same and there have been no changes, enter information in Contacts Module, Request for New Card, Need card mailed, check need met and print and mail the new MAP card.

4. If address has changed follow instructions on Change of Housing Type, Address and/or Phone Number, do not mail new card

5. If a client indicates there have been changes in family size or income that may affect MAP eligibility, screen client and offer option on how to apply for MAP.

Instructions for all staff processing New Card request from Contacts Module:

1. Verify client’s coverage in VeritySource™.

  • If coverage is still current, proceed to 2.
  •  If coverage is terminated, do not generate a new card. Attempt to contact the client and give options on how to apply for MAP.

2.  If address is the same and there have been no changes, check need met in the Contacts Module for Request for New Card.  Print and mail the new MAP card.

4. If address has changed follow instructions on Change of Housing Type, Address and/or Phone Number, do not mail new card

5. If a client indicates there have been changes in family size or income that may affect MAP eligibility, screen client and offer option on how to apply for MAP.

 

Client comes directly to a Central Health Eligibility Services location:

1. Verify client’s coverage in VeritySource™. Ask for a current mailing address and ask if there have been any changes in household status since the card was issued.

  • If coverage is still current, proceed to 2.
  • If coverage is terminated, do not generate a new card. Screen client and give options on how to apply for MAP.

2. If address is the same and there have been no changes in status, generate a new card for the client.

3.  If client indicates there have been changes in status that may affect MAP eligibility, screen and give options on how to apply for MAP.

Next Change of Housing Type, Address and/or Phone Number
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