Client arrives late for a scheduled appointment:

1. Search for the client’s appointment in VeritySource^TM and if an appointment is found determine if the client is or will be late (more than 10 minutes past scheduled appointment time).
2. If client is/will be late  inform client what their options will are:
   1. Standby (not a guarantee to be seen by an interviewer)
   2. Reschedule their appointment at front desk or call the call center at 512-978-8130.
3. Reschedule appointment if client requests.